The computer is asking for a 2-digit code, but it’s not showing up on the phone.

Answer

There are several actions to take that may solve this issue:

  • Close and re-open the app.
  • Unlock the phone with your phone’s password/biometrics if prompted.
  • Ensure if the authenticator app is allowed to send you notifications.
  • Turn off power-saving mode/do not disturb on your phone.

If these do not work, please contact your lecturer or the library and ask for your MFA to be reset.

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  • Last Updated 04 03 25
  • Views 9
  • Answered By Carley Jenkinson

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